{"id":803,"date":"2020-02-05T02:13:47","date_gmt":"2020-02-05T01:13:47","guid":{"rendered":"https:\/\/www.vssw.de\/?page_id=803"},"modified":"2026-01-10T08:02:41","modified_gmt":"2026-01-10T07:02:41","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.vssw.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k08ei4qc-63db152d1575ed67631bd58f16d826af\">\n.avia-section.av-k08ei4qc-63db152d1575ed67631bd58f16d826af .av-parallax .av-parallax-inner{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.vssw.de\/UP1\/wp-content\/uploads\/2019\/09\/Student-sucht-Zimmer-in-Wohnheim.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n.avia-section.av-k08ei4qc-63db152d1575ed67631bd58f16d826af .av-section-color-overlay{\nopacity:0.2;\nbackground-color:#000000;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-k08ei4qc-63db152d1575ed67631bd58f16d826af main_color avia-section-large avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-full-stretch av-parallax-section avia-bg-style-parallax av-section-color-overlay-active av-minimum-height av-minimum-height-custom av-height-custom  container_wrap sidebar_right'  data-section-bg-repeat='stretch' data-av_minimum_height_px='330'><div class='av-parallax' data-avia-parallax-ratio='0.3' ><div class='av-parallax-inner main_color avia-full-stretch'><\/div><\/div><div class=\"av-section-color-overlay-wrap\"><div class=\"av-section-color-overlay\"><\/div><div class='container av-section-cont-open' style='height:330px'><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-803'><div class='entry-content-wrapper clearfix'>\n<section  class='av_textblock_section av-k0465bx1-a56b153e16539c71c32eb8e95dfa8543 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1><span style=\"color: #ffffff;\">FAQ<\/span><\/h1>\n<\/div><\/section>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><\/div><div id='av_section_2'  class='avia-section av-1cfgg-48bb019715012470ae4a9580ba82636c main_color avia-section-default avia-no-border-styling  avia-builder-el-2  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-803'><div class='entry-content-wrapper clearfix'>\n<div  class='togglecontainer av-k09wa9jm-81ba7303fc77a86deb98a0ba8221fce8  avia-builder-el-3  avia-builder-el-no-sibling  toggle_close_all' >\n<section class='av_toggle_section av-l0nz5dw3-9ac91c7ff508073d37dae11a4f40f7dd'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-1' data-fake-id='#toggle-id-1' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1' data-slide-speed=\"200\" data-title=\"Where can I do my laundry?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Where can I do my laundry?\" data-aria_expanded=\"Click to collapse: Where can I do my laundry?\">Where can I do my laundry?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' aria-labelledby='toggle-toggle-id-1' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>There are washing machines and dryers in all dormitories. You can do your laundry for a small fee. Payment is only possible with a contactless bank card.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-l0nz6y8u-db9aeeec4d5d5876179728e6e45da21d'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-2' data-fake-id='#toggle-id-2' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2' data-slide-speed=\"200\" data-title=\"What do I do if I lose my key or get locked out?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What do I do if I lose my key or get locked out?\" data-aria_expanded=\"Click to collapse: What do I do if I lose my key or get locked out?\">What do I do if I lose my key or get locked out?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' aria-labelledby='toggle-toggle-id-2' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Please contact the caretaker in charge about this during office hours. You will have to pay for the cost of changing the lock.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-l0nz8o0r-281ebc1755d81bfc8abeac927ac24717'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-3' data-fake-id='#toggle-id-3' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3' data-slide-speed=\"200\" data-title=\"Who keeps the common rooms clean?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Who keeps the common rooms clean?\" data-aria_expanded=\"Click to collapse: Who keeps the common rooms clean?\">Who keeps the common rooms clean?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' aria-labelledby='toggle-toggle-id-3' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>As a matter of principle, we ask our tenants to always leave the communal rooms (kitchens, bathrooms) in a tidy condition. \u00a0We clean the floors and bathrooms in the corridor communities. You are responsible for the cleanliness of the furniture. In the shared flats, you as the tenant are responsible for the cleanliness.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-l0nza0i3-9b59517434b2e709b4c14200f16163e2'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-4' data-fake-id='#toggle-id-4' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4' data-slide-speed=\"200\" data-title=\"How can I use my user portal?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How can I use my user portal?\" data-aria_expanded=\"Click to collapse: How can I use my user portal?\">How can I use my user portal?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' aria-labelledby='toggle-toggle-id-4' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Before you move in, you will receive the access data for the user portal by email. There you can save or change your data, upload your matriculation certificate, etc.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-l0nzbh67-64f6c64f4550b95d904cad1cf7ff245a'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-5' data-fake-id='#toggle-id-5' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-5' data-slide-speed=\"200\" data-title=\"Where can I get a housing provider certificate?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Where can I get a housing provider certificate?\" data-aria_expanded=\"Click to collapse: Where can I get a housing provider certificate?\">Where can I get a housing provider certificate?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' aria-labelledby='toggle-toggle-id-5' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>You will receive the housing provider confirmation on the day you move in from your responsible caretaker.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-l0nzc6m0-d78f1ff8a7eb7941ff4444d35a65f619'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-6' data-fake-id='#toggle-id-6' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-6' data-slide-speed=\"200\" data-title=\"What do I do in a dangerous situation?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What do I do in a dangerous situation?\" data-aria_expanded=\"Click to collapse: What do I do in a dangerous situation?\">What do I do in a dangerous situation?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-6' aria-labelledby='toggle-toggle-id-6' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Outside office hours, an emergency service can be reached at 0049 (0) 7032 954 294 &#8211; 0. All important telephone numbers can be found on the notice board in the entrance area of your apartment complex.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-l263c49i-53a15cbd8351a422d055f79ab04edef6'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-7' data-fake-id='#toggle-id-7' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-7' data-slide-speed=\"200\" data-title=\"I need a proof of accommodation for the immigration office. Who can fill it out for me?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: I need a proof of accommodation for the immigration office. Who can fill it out for me?\" data-aria_expanded=\"Click to collapse: I need a proof of accommodation for the immigration office. Who can fill it out for me?\">I need a proof of accommodation for the immigration office. Who can fill it out for me?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-7' aria-labelledby='toggle-toggle-id-7' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>You can have your <a href=\"https:\/\/www.vssw.de\/UP1\/wp-content\/uploads\/2022\/04\/Proof-of-Accommodation.pdf\" target=\"_blank\" rel=\"noopener\">proof of accommodation<\/a> filled out by the caretaker in charge.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-l263delo-64daaaf52d8921e4f30659532fe0366c'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-8' data-fake-id='#toggle-id-8' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-8' data-slide-speed=\"200\" data-title=\"Where can I park my bicycle?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Where can I park my bicycle?\" data-aria_expanded=\"Click to collapse: Where can I park my bicycle?\">Where can I park my bicycle?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-8' aria-labelledby='toggle-toggle-id-8' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>You can park your bike in the designated areas or in the bike room of your dormitory.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-l263ednp-a814e0b26f564fb7fe504b12597ff0e8'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-9' data-fake-id='#toggle-id-9' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-9' data-slide-speed=\"200\" data-title=\"Can I drink the tap water in my dormitory?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Can I drink the tap water in my dormitory?\" data-aria_expanded=\"Click to collapse: Can I drink the tap water in my dormitory?\">Can I drink the tap water in my dormitory?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-9' aria-labelledby='toggle-toggle-id-9' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Yes, the tap water in our dormitories is drinkable.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-l263g219-5f7b0f1751a3e31edeaa9b94c767094a'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-10' data-fake-id='#toggle-id-10' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-10' data-slide-speed=\"200\" data-title=\"Is there a silence period at night in the dormitories?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Is there a silence period at night in the dormitories?\" data-aria_expanded=\"Click to collapse: Is there a silence period at night in the dormitories?\">Is there a silence period at night in the dormitories?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-10' aria-labelledby='toggle-toggle-id-10' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Yes, there is to be no disturbance of the peace in our residence halls between the hours of 10:00 pm and 8:00 am.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-l263gsne-2003f3bde071ba8bb7c4dc430d5c8b96'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-11' data-fake-id='#toggle-id-11' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-11' data-slide-speed=\"200\" data-title=\"Can I smoke in my room?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Can I smoke in my room?\" data-aria_expanded=\"Click to collapse: Can I smoke in my room?\">Can I smoke in my room?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-11' aria-labelledby='toggle-toggle-id-11' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>No, smoking is only allowed in the designated area in front of your dormitory.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_2'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-803'><div class='entry-content-wrapper clearfix'>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-803","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.vssw.de\/en\/wp-json\/wp\/v2\/pages\/803","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vssw.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.vssw.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.vssw.de\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vssw.de\/en\/wp-json\/wp\/v2\/comments?post=803"}],"version-history":[{"count":2,"href":"https:\/\/www.vssw.de\/en\/wp-json\/wp\/v2\/pages\/803\/revisions"}],"predecessor-version":[{"id":3800,"href":"https:\/\/www.vssw.de\/en\/wp-json\/wp\/v2\/pages\/803\/revisions\/3800"}],"wp:attachment":[{"href":"https:\/\/www.vssw.de\/en\/wp-json\/wp\/v2\/media?parent=803"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}